DRAFT — Pending Legal Review
This document is a working draft and has not yet been reviewed by legal counsel. It should not be relied upon as final or binding.
Privacy Policy
Balicopter is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
Information You Provide
- Booking information: name, email address, phone number, passenger names, body weights, and payment details.
- Contact form submissions: name, email, phone, and message content.
- Partner inquiries: company name, contact details, and business information.
Information Collected Automatically
- Website usage data: pages visited, time spent, referral source, browser type, device type, and IP address.
- Cookies: functional and analytics cookies to improve your browsing experience.
2. How We Use Your Information
- To process and confirm flight bookings
- To communicate with you about your booking or inquiry
- To comply with aviation safety and regulatory requirements
- To improve our website and services
- To send marketing communications (only with your explicit consent)
3. Cookies
Our website uses cookies to provide core functionality and to understand how visitors use the site. You can control cookie preferences through your browser settings.
- Essential cookies: required for the website to function (e.g., session management).
- Analytics cookies: help us understand usage patterns and improve the site.
- Marketing cookies: used only with consent to deliver relevant advertising.
4. Third Parties
We may share your information with trusted third parties solely for the purpose of delivering our services:
- Payment processors (for secure transaction handling)
- Indonesian aviation authorities (as required by law for passenger manifests)
- Analytics providers (anonymised usage data only)
- Partner hotels or agents (only when you book through a partner referral)
We do not sell your personal data to any third party under any circumstances.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indonesian law. Booking records are retained for a minimum of 5 years in accordance with aviation regulations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at info@balicopter.com.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.
Last updated: March 2026